Becoming a Residential Care Officer is one possible pathway to live and work in New Zealand.

An offer of employment as a Residential Care Officer may make you eligible to apply for an Essential Skills Work Visa – subject to an employer demonstrating that they have tried to recruit New Zealanders for the position and have been unsuccessful.

Employment as a Residential Care Officer could also allow you to claim points under the Skilled Migrant Category (SMC) Resident Visa – provided you have sufficient total points to meet the requirements of this points-based resident visa.

What is a Residential Care Officer?

Residential Care Officer is one of the jobs listed by the Australia & New Zealand Standard Classification of Occupations (ANZSCO). The ANZSCO lists the jobs recognized by Immigration New Zealand for visa application purposes. The ANZSCO also lists the Skill Level of each job, which is important information for deciding which visa types an applicant may qualify for. A Residential Care Officer role has a Skill Level of 2.

According to the ANZSCO description, a Residential Care Officer “[p]rovides care and supervision for children or disabled persons in group housing or institutional care.” The ANZSCO also lists the tasks a Residential Care Officer performs as follows:

  • assessing clients’ needs and planning, developing and implementing educational, training and support programs
  • interviewing clients and assessing the nature and extent of difficulties
  • monitoring and reporting on the progress of clients
  • referring clients to agencies that can provide additional help
  • supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions


How do you know if you are a Residential Care Officer?

Meeting the standards required of an ANZSCO occupation is not dependant on your job title. Your official job title might be “Residential Care Officer” on your employment contract, but that does not necessarily mean you meet the ANZSCO requirements of the role. Conversely, though your official job title might be completely different from “Residential Care Officer”, you may still meet the ANZSCO requirements. More important than your job title, and even more important than your written job description, are the tasks and duties that you actually perform in your role and how these are able to be evidenced.

Unlike other roles in the care sector, Residential Care Officers are not primarily engaged in looking after the day to day needs of patients and clients. Instead they have strategic and long-term oversight of client care. In this way, Residential Care Officer roles differ from roles like that of Personal Care Assistant, Nursing Support Worker or Aged or Disabled Carer, and carry a higher ANZSCO Skill Level. However, Immigration New Zealand (INZ) has shown a tendency to assume roles in the fields of care and welfare, are primarily about personal caregiving. This is why it is important to provide very credible and well-documented evidence in support of an application, proving that you routinely perform the relevant ANZSCO tasks, as core components of your daily work. Recent decisions of the Immigration & Protection Tribunal (IPT) confirm the critical importance of evidence that specifically addresses the Residential Care Officer tasks listed by the ANZSCO.

If you currently work, or plan to work, as a Residential Care Officer, there are a number of immigration pathways to New Zealand potentially available to you. Before making an application it is strongly advised that you seek the guidance of a licensed immigration advisor. Contact Pathways NZ for more detailed information and a free preliminary assessment.

The New Zealand Government’s new KiwiBuild scheme will see changes to immigration settings in order to help the construction and housing sector to attract overseas skilled workers.

The government’s response to New Zealand’s shortage of affordable housing is the new KiwiBuild scheme which will see the construction of 100,000 starter homes for first home buyers over the next ten years, with half of those new houses earmarked for the Auckland region.

The Ministry for Business, Innovation and Employment (MBIE) projected in late 2017 that there could be a potential shortfall of approximately 30,000 workers to meet increasing demand in housing and infrastructure, with this number likely to rise as a result of the KiwiBuild initiative. The shortage affects all skills categories in the construction sector but particular growth is expected in the demand for plumbers, electricians, builders, civil engineers and project managers.

The proposed changes, which are expected to come in to force late 2018 or early 2019, include three key components.

The first is a dedicated KiwiBuild Skills Shortage List. This list will identify specific roles for which the immigration process will be streamlined. The list will expand on the innovations introduced in the Canterbury Skills Shortage List, which was brought in after the Christchurch earthquake to help with the city’s rebuild.

For roles included on the KiwiBuild Skills Shortage List, an employer may not need to prove to Immigration New Zealand that they have made a genuine attempt to employ a New Zealand citizen or resident visa holder for the position.

The second component of the change will provide advantages for companies who have proven standards as good employers in the construction sector. Employer accreditation or pre-approval should see faster processing and greater simplicity in visa applications.

Employers will be able to benefit from this streamlined process if they reach high standards of health and safety, have good business practices and can demonstrate good employment conditions, pay, training, skills development and pastoral care.

For employers who comply with the pre-approval criteria this will offer greater opportunities to plan their workforce and hire overseas workers to meet the expected demand.

During periods of skills shortage there is often concern around the risk of exploitation of migrant workers through lower wages and poor working conditions. The third component of the proposed changes will put in place steps to minimise that risk by introducing specific requirements for labour hire companies, establishing a mandatory accreditation scheme to cover third party arrangements.

This Immigration New Zealand accreditation is likely to require labour hire companies to pay workers at least the market rate and offer terms and conditions equivalent to the hire company’s other employees, as well as ensuring equity across all employees’ terms and conditions. The accreditation may also see hire companies having to meet the upfront costs of worker recruitment.

Hire companies will also likely be responsible for ensuring that contracted third parties uphold good practices in the workplace.  Failure to comply with this and any of the new proposed changes could mean that Immigration New Zealand could cancel the hire company’s accreditation and the benefits that go with it.

The Government may also consider the option that work visas issued under the KiwiBuild Skills Shortage list may have more flexible conditions and could, for example, require the worker just to work in their specific role and not restrict the worker to a particular employer or location.

Recruiting to meet periods of high demand and maintaining legal and ethical obligations in employing migrant staff can be complex. We recommend that employers begin this process with the benefit of professional advice and assistance on visa matters from an experienced Licenced Immigration Adviser or Immigration Lawyer.

The Pathways New Zealand team will be monitoring progress on these proposals and will confirm the final details of the changes once they are announced.

Filipino Dairy farm workers have been experiencing significant delays in the processing of their work visa application over the last few months. Applications are being held by INZ and they will not commit to a timeframe for processing, which is already well beyond the standard 25 working days target. In some cases they have been under process for 4 months or longer which is fast becoming a major cause of disruption and concern within the dairy farming community at a peak time of the season.

For those workers renewing their visas to continue working in the same role for the same employer they at least have the security that they will be issued an interim visa with work conditions which will allow them to continue working whilst their new visa application is being processed, however for those changing roles and or employers, their interim visa will only grant them visitor conditions and consequently they cannot work. This of course not only creates a skills gap for farm owners at a peak time, but also leaves the workers unable to earn an income and struggling financially.

The delays have been caused due to a major fraud investigation being undertaken by INZ. Whilst this investigation has been underway all applications for Filipino dairy farm works have been put on hold.
The investigation involves the alleged provision of fraudulent documents such as qualifications and work references with work visa applications. INZ began a formal investigation in March 2015 which has uncovered more widespread concerns of false and misleading information. In light of this, INZ has taken on a more in-depth verification process which has led to the ongoing delays.

As a result of this investigation, a woman has been arrested recently and will be charged in relation to the suspected fraud, however concerns about the potential scale of the alleged offending are still unknown. It is likely there will be further charges laid against her and possibly further arrests.
This is a stark reminder that it is never acceptable to provide false or misleading information or withhold material information to INZ through the visa application process. Not only does this raise serious concerns about an applicant’s character for future visa applications, but it may also mean a liability for deportation.

This case also emphasizes that applicants must seek professional assistance if they do not feel confident about applying for their visas on their own or are unsure of anything they are being told or requested to do by an employment broker or agent. If seeking a third party’s help, make sure that the person is qualified to give immigration advice . The Immigration Advisers Authority publishes a list of Licensed Immigration Advisers on their website as well as their contact details. The Immigration Contact Centre is also a good source of information for any queries relating to policy and application requirements.

We hope this also serves a reminder to other applicants that if an agent tells you to pay them a significant amount of money and they will “take care of the rest” to secure a job for you, this promise is probably too good to be true. If an applicant is suitably qualified and has the work experience required for the role, then there should be no need to inflate their qualifications or work experience.

In the meantime, INZ wants to reassure employers that the current immigration status of dairy workers onshore is being preserved by the grant of interim visas. We are hopeful that the issue surrounding Filipino farm workers will be resolved soon, and as stated by INZ Assistant General Manager Peter Elms’ that INZ investigations will continue to target those who benefited from the fraud rather than the workers themselves.